Students are required to submit an image as part of their assessment. Some students have submitted files with a file extension of .HEIC which is not recognised by my computer and fails to open.

A HEIC file is a high efficiency image file format (this is an Apple file format) which came into usage with Apple iOS11 and macOS High Sierra in 2017. While the Microsoft photos application on your computer is capable of opening these files the required add on needed to open isn't installed by default on most machines.

You will need to download the required codec (a decoder for the file format, it doesn't come pre-installed), it allows you to open the file format via the photos app.

To do this, double click on the file. This will open up the Microsoft photo app as can be seen in the below image.

Click Download codecs at Microsoft Store to download the  required codec.

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