If Zoom does not load in Canvas, it is probably because you have pop-up blockers enabled for this service. Please follow the guidelines below to disable the pop-up blocker for Zoom



CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:
  1. Click the  Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select  Settings.
  3. Click  Advanced at the bottom.
  4. Under  Privacy and security, click the  Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the  Blocked (recommended) box .
  7. To enable pop-ups on specific sites, check  Blocked  (recommended) and click  Add next to  Allow and enter the URL(s).

FIREFOX (WINDOWS)

  1. Select the three horizontal bars in the upper right corner.
  2. Select  Options.
  3. Select the  Privacy and Security tab.
  4. To disable the pop-up blocker, uncheck the  Block pop-up windows box below  Permissions.
  5. To allow specific pop-ups, click  Exceptions and enter the URL(s).
  6. Close the window.
  7. Click  OK.

INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

  1. Click  Tools.
  2. Click  Pop-up Blocker.
  3. Click  Turn Off Pop-up Blocker.

INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

  1. Click the  GEAR icon and select  Internet Options.
  2. Select the  Privacy tab.
  3. Uncheck  Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the  Settings button to disable pop-up blockers for specific sites.
  5. Click  OK.

CHROME (MACINTOSH)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:
  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (MACINTOSH)

  1. Select  Preferences from the  Firefox menu.
  2. Select the Privacy and Security tab.
  3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  4. To allow specific pop-ups, click Exceptions and enter the URL(s).
  5. Close the window.
  6. Click OK.

SAFARI (MACINTOSH)

  1. From the  Safari menu, select  Preferences
  2. Click  Websites at the top of the window
  3. Select  Pop-up Windows.
  4. To disable the pop-up blocker select  Allow next to  When visiting other websites
  5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select  Allow next to the name of the site.