24/7 Support

CIT staff and students have access to a 24/7 Tier 1 support service by Canvas. This service can be accessed, for the most part, from Canvas’ Help Menu which appears in the platform’s main menu.

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Live chat with Canvas Support!
We would encourage all staff to use the Web Chat as the first port of call in terms of support. This has the added benefit of reporting the module and area of Canvas that you are in at that point.
Search the Canvas Guides
The Canvas Community is a great resource for accessing Guides, articles, videos and other resources. As a registered Canvas user, you will have full access to these from within the platform and can also contribute or ask questions of other Canvas community users.
Report a problem
If something is not functioning for some reason in Canvas, use this tool to report and escalate the issue to support staff.
Ask the Community
Get help from a Canvas experts and community users


TEL Help Centre: Resources for CIT Staff

Maintained by the TEL team, this Knowledge Base is a good place to go for any CIT-related TEL apps and help articles.