Scenario 


If, in Canvas, you are seeing the error User does not exist: <email address> or User <email address> does not exist or does not belong to this account. Error Code 1001 one of the reasons may be because your CIT email address is associated with a basic Zoom account.

Solution


To log into Zoom via SSO (single sign on) to get a MTU Instructor license for Zoom, complete the following steps.

  1. Click the profile image on the top right of your basic account and click Sign Out to sign out of your basic Zoom account.
  2. Go to https://telcit.zoom.us and click Sign in. This may take you straight to the MTU login page, in which case you can add your CIT credentials.
  3. or

  4. You may be prompted to log in with a Zoom form. Click Sign In with SSO. Enter telcit in the Company Domain field and click Continue. This takes you to the MTU login page.
  5. You may be asked to confirm your email address. Click Confirm your email address.
  6. When you receive the confirmation email, click Switch to the new account.
  7. On the next screen, click I Acknowledge and Switch
Now your Zoom account will be associated with the CIT account. When you go back to your Canvas course and reload Zoom, you'll now be able to schedule meetings and view upcoming and past meetings.